The COVID-19 Support Centre for Government Leaders & Teams

Services Disponsibles en français

As public servants, learning how to effectively manage during the crisis and uncertainty of the current COVID-19 crisis and its impact on government processes and teams is key. We recognize that leading and supporting your team is complex, and there are many questions and lots of unknowns and have developed the below solutions in mind for this season.

Since 2002, we’ve built our learning and development solutions using an approach that blends both modern and human elements. We support your team with relevant tools, information, and practical advice on-demand anywhere, any time, making it easier for your team to access support in a timely manner.

As of April 23rd, a COVID-19 HRPA (the largest association of HR Professionals in Canada) Survey highlights five key themes that impact on the workforce:

  1. Working from home policies will need to be revisited.
  2. Organizations will think of ‘essential services’ in a new light moving forward.
  3. The mental health of workers will become a top priority.
  4. HR Professionals have been contributing significantly to the decision-making table.
  5. We are still in crisis management mode and we haven’t begun to fully anticipate the recovery of day-to-day HR processes.

Our team is ready to support your organization and leaders with the expertise that we’ve acquired through 18 years and over 2,300 corporate partners like CBSA, CRA, CMHC, OSFI, and many more, and are pre-qualified through ProServices, TSPS & Learning Services.


Flag_of_Canada.svg

Human. Modern. Canadian. Results.

Government of Canada Pre-Qualified

ProServices: E60ZT-180026/183/ZT   TSPS: E60ZT-16TSPS/003/ZT

Learning Services: E60ZH-1700LS/130/ZH   1101417 Ontario Inc 


We’re here, we’re prepared and we care.

Why Now? The Benefit of Training & Coaching
Workforces have moved to virtual environments without appropriate training or infrastructure while balancing the demands of family or, in some cases, increased downtime. Support your team to stay motivated, focused and committed to success, while cultivating an agile mindset. Workshops and programs available at home for government employees, no VPN required.

In a season where circumstances are evolving daily, sometimes hourly, leaders and teams need to be agile in order to adapt to both challenges and opportunities.

Adapt to challenges and opportunities quickly and to keep organizations balanced and productive using a methodology that is efficient, lean and gets results.
In the uncertainty of the COVID-19 crisis, stress, mental health challenges and disconnection from support systems. Increase wellness and resiliency equips leaders, teams and individuals with enhanced stress management toolkits to improve balance, focus, engagement and performance.
As boardrooms turn to chatrooms, cross-team communication challenges are impacting bottom-line results. Develop new processes, habits, methods and systems are vital for business continuance, success and operational excellence.
As COVID- 19 has altered our daily life, health and wellness habits can easily be deprioritized or forgotten. Maintain consistent daily health habits to keep individuals and teams performing at their best.

The COVID-19 Workshop Series & On-Demand Support

All of our workshops are tailored to the corporate culture, goals, values, competency framework and your team’s learning priorities. We craft a custom experience just for your team so that you can make sure you’re getting the most out of your session with us.

Our LeadershipClass Workshops support individuals at all levels, from staff to executives, to understand and develop competencies, character and communication, and lead themselves and their teams with excellence in uncertain times.

  • Virtual Workshops are typically 2-hours in length but can be customized to schedules and requirements.
  • They are accessible from home for government employees (no VPN needed)
  • All course materials & technology is provided by CareerJoy.
  • Virtual workshop delivery including interactive individual and group activities

Upcoming COVID-19 Workshops and Webinars

Watch our Public Service Leadership Panel: COVID-19, Sustainability, Stress and Performance Management

TitleDateStart TimeDurationRegister

Restructuring, Outplacement & Virtual On-Site Support

As an organization, it is imperative you are dealing with restructuring appropriately in the current landscape. Employees, more than ever, need help. Providing support is not only the right thing to do, but it’s also imperative for risk and reputation management. Renew focus on your core areas and teams for business continuance. We offer solutions from 1 to large-scale, and value to high-touch options. Click here to review our Restructuring & Outplacement Services Solutions.

LeadershipClass Workshop Series:

Managing, Engaging & Delivering in a Digital-First Ecosystem

In 2020, the COVID-19 pandemic has become a catalyst to trigger the acceleration of what has been described as the next generation of the workplace, Work 4.0 or the ‘Fourth Industrial Revolution’. What was a slow evolution turned into a revolution as many organizations had to deploy new workforce strategies to stay functional and protect their workers, in many cases almost overnight. 

Even before COVID-19, 92% of companies thought their business models would need to change given digitization, as per McKinsey Digital. The only option now is for companies to accelerate this digital transformation. 

Now, 74% of CFOs say they expect to move previously on-site employees to a remote modality post-COVID-19, according to a Gartner survey.

The big questions now facing employers are ‘how do we resolve the paradox of finding ways to remain distinctly human in a technology-driven world?’ and ‘how do we adapt our organizational culture and individual mindsets to position ourselves for success in this new reality?”

Our Managing, Engaging & Delivering in a Digital-First Ecosystem series does just this.

All of our workshops are tailored to the corporate culture, goals, values, competency framework and your team’s learning priorities. We craft a custom experience just for your team so that you can make sure you’re getting the most out of your session with us.

  • Virtual Workshops are typically 2-hours in length
  • All course materials are provided by CareerJoy
  • Virtual workshop delivery including interactive individual and group activities

Themes threaded through each of the sessions include:

  • Empathy
  • Communication
  • Balance
  • Structure
  • Accountability
  • Agile thinking

The human mind has an incredible capacity for change, transformation and adaptation. In order to understand how we can put this knowledge to use today, let’s explore the past, the present and the future of work, together.

From fear and protectionism to courage and opportunity, humanity rarely fails to rise to the occasion. We will explore the causes, challenges, changes and outcomes from the past three industrial revolutions of 1765, 1870, 1969 and to the modern day “Industry 4.0” revolution that interconnects digital, physical and social ecosystems. We will explore the mindset and skill sets we need to embrace in order to become agents of change on our teams and in our organizations.

Key Learning Outcomes:
  • Broader knowledge of best practices and models from highly successful modern private and public organizations in the Work 4.0 digital landscape.
  • Understanding why agility is a critical characteristic of success in work ecosystems in 2020.
  • Higher levels of optimism and confidence in the capacity to adapt to change.
  • Increased alignment with the vision and fundamental reasons behind why transformation is necessary and how to become an agent of change in the organization.

Leadership today has never been more important. Learning how to effectively accept and manage uncertainty and its impact on businesses, processes and teams is key.

In this session, leaders will develop the skills necessary to guide their teams through the unpredictability of our current environment strategies to keep teams motivated, cohesive and committed.

Key Learning Outcomes:
  • How to focus on the mission while dealing with the fears and resistance that will arise with changing priorities, internal and external market demands.
  • How to continue to build your team’s cohesiveness and ability to work together effectively from remote locations.
  • How to lead and help individuals to thrive in these challenging, uncertain times with confidence in their ability to manage the process effectively

In March 2020, suddenly, our routines, engagement devices, anchoring structures and balance was thrown into disarray. The work communities that were intentionally built to serve a purpose and that we took for granted, vanished, only to be (in many cases) haphazardly re-engineered and revived to attempt to bring back a sense of normalcy and business continuance.

Many are still experiencing a sense of isolation and a sort of disembodied reality due to the physical distance, but the good news is that taking some time to plan and invest in our work communities through the lens and demands of the “new normal” brings enormous personal and professional benefits including renewed engagement, purpose, belonging and performance.

Key Learning Outcomes:
  • The importance of water cooler discussions (or “why you may not be asking the right questions.”)
  • What is your work identity? What is important for you to keep and protect, and what is important to you to change?
  • Leading with transparency and authenticity to build an environment of trust.
  • How to develop community, connectivity and sense of belonging when you may not have a physical space to support this.

Today, managing and supporting the performance of your team has never been more important for business continuity, sustainability and to develop innovative future-focused solutions and reach goals for these new priorities.

Performance and talent management conversations can sometimes be a challenge at the best of times, and there are certainly new elements and considerations that have been introduced in order to successfully conduct feedback and coaching conversations regarding performance in a virtual environment. We will support you in:

  • Building a framework and understanding the different capacities needed to manage the performance of your virtual workforce.
  • Developing your own good practices, personal habits and routines, and supporting your staff with the same.
  • Communicating to your staff how your vision aligns with the organization’s mandate, and how often you need to reinforce this vision and the path to success.
  • How to build an accountability structure that supports managing performance by results rather than time/space.
  • Managing vs mentoring vs coaching and when to wear each hat.

Building a culture of health at work is one of the key components of a successful organization, as it results in lasting payoffs such as decreased stress, increased energy, higher productivity and lower attrition. A successful wellness and health program starts with a commitment from managers, and its continued success depends on ongoing support at all levels of the organization by integrating health into the organization’s overall vision and purpose.

This workshop is designed to enhance healthy outcomes, create a renewed sense of physical and emotional fitness, reduce stress, build resiliency, promote healthy communication through tools and strategies that can improve workplace, team and individual health.

Key Learning Outcomes:
  • Understanding what contributes to good emotional and physical health for self and team.
  • Identifying healthy team habits and developing strategies for establishing and maintaining those habits.
  • Healthy communication – communicating with influence and impact at all levels to support the wellness of your team.
  • Understanding resiliency and building a resilience plan for self and team.

Effective and adaptive communication skills have never been more important than in a world where physical feedback has been muted and business is being done primarily through virtual means such as phone and email.

We will explore techniques and strategies to allow your staff to increase their interpersonal resilience, seek out appropriate avenues for feedback and be courageous in their conversations, focus on solving the problems in a professional way, and navigate challenging situations with increased skill and confidence.

Areas of Concentration:
  • Basics of communications, deep listening and clear communications.
  • How to adapt our communication style to better influence staff, colleagues, managers, and stakeholders.
  • Framework & practice for giving and receiving constructive feedback
  • Understanding resiliency and building a resilience plan for self and team.Understanding “bad” communication habits and how to be mindful in order to flip the script.
  • Increased respect for the importance of diversity and the “platinum rule” – treating others how they want to be treated.

Solutions for Leaders & Managers

Leadership today has never been more important. Learning how to effectively manage the change and uncertainty of the current COVID-19 crisis and its impact on businesses, processes and teams is key.

In this session, leaders will develop the skills necessary to guide their teams through the unpredictability of our current environment by developing the processes and strategies to keep teams motivated, cohesive and committed.

Key Learning Outcomes:
  • How to focus on the mission while dealing with the fears and resistance that will arise with changing priorities, internal and external market demands.
  • How to continue to engage retained staff, minimize distraction from performance and maintain productivity, morale and team dynamics during the transition period.
  • How to continue to build your team’s cohesiveness and ability to work together effectively from remote locations.
  • How to lead and help individuals to thrive in these challenging, uncertain times with confidence in their ability to manage the process effectively

Effectively dealing with change and uncertain environments require people equipped with resilience skills. These skills help employees deal with the stress that change brings.

Using different tools and techniques, resilience training provides guidance on turning our natural resistance to change into supporting energy that dynamically lets us go in any direction with ease and agility.

Key Learning Outcomes:
  • Understanding what resilience is, where it comes from and how to build and maximize your own personal resiliency in the current environment.
  • Discovering the science behind stress, how to use stress wisely to support growth and how to manage unhealthy stress using different strategies and tools.
  • Learning how to develop creative resilience and make positive/realistic plans for the specific outcomes of the transition, such as your new role, new environment, new workplace culture.
  • Recognizing the signs of low resilience and learning the benefits of “Active Recovery”.

Building a culture of “health” at work is one of the key components of a successful organization, as it results in lasting payoffs such as decreased stress, increased energy, higher productivity and lower attrition. A successful wellness and health program starts with a commitment from managers, and its continued success depends on ongoing support at all levels of the organization by integrating health into the organization’s overall vision and purpose.

This workshop is designed to enhance health outcomes, create a renewed sense of physical and emotional fitness, reduce stress, build resiliency, promote healthy communication through tools and strategies that can improve workplace, team and individual health.

Learning Outcomes:
  • Understanding what contributes to good emotional and physical health for self and team.
  • Identifying healthy team habits and developing strategies for establishing and maintaining those habits.
  • Healthy communication – communicating with influence and impact at all levels to support the wellness of your team.
  • Understanding resiliency and building a resilience plan for self and team.

During times of crisis, one unfortunate reality that you may need to deal with is the evaluation and possible restructuring of your team. It’s even more critical to have the right employees in the right roles at the right time and have a suitable team to meet your objectives – now and during various phases of crisis and recovery. In this time, managing and supporting the performance of your team has never been more important both for sustainability and brand/reputation management. Our Performance Management & Restructuring workshop will support you in:

  • How to maintain a positive employment brand and do the right thing, while making the necessary short term and long term staffing decisions.
  • When to make the call and begin the process of restructuring.
  • How to identify essential roles within the organization and the individuals who are most capable of performing essential functions.
  • How to develop a framework, identification process and skill to manage the performance of staff.
  • How to support retained staff to continue to develop into their potential.
  • How to approach restructuring remotely.
  • How to identify situations requiring the advice of an HR lawyer or expert.

90-minute virtual sessions scheduled biweekly
Up to 8 participants in each session; 6 sessions recommended

Each CareerJoy Peer Coaching Circle session, facilitated virtually by a certified Leadership Coach, is designed to achieve skill development, cross-pollinate ideas, transfer knowledge, build collaboration in diverse teams, skill development, and collaboration to solve organizational or people management challenges.

  1. Participants will support each other to develop their own professional and leadership capacities by sharing their knowledge and providing feedback.
  2. Participants are supported in achieving their goals by hearing different perspectives and approaches to current challenges.
  3. Participants will build trust in their collaborators, facilitating greater collaboration across teams and locations, contributing to a more positive overall corporate culture.
  4. Participants will learn to build capacities that will achieve greater success in a number of different areas including Change Management, Communication (lateral, upward & downward), Team Building, Managerial Skills, Results-only Work Environments, Knowledge Transfer, Mobilizing People, Health & Wellness and more.

Our On-Demand approach supports leaders, managers and their staff in your organization in a practical way through one-on-one, personalized coaching sessions.

When you need a coach, a confidant, a mentor or a trusted advisor, book a call with one of our certified Leadership Coaches, as needed. All sessions are confidential and support is tailored to the individual’s learning priorities.

Areas of focus for on-demand coaching may include:

  • Stress management, health & wellness, resilience, building habits
  • Mobilizing & transitioning your workforce to remote work
  • Promote innovation, guide change & developing strategic plans
  • Communicate to stakeholders, upward/lateral/downward & challenging conversations
  • Team building & managerial skills, performance management
  • Self-management & self-awareness, personal development, leadership development
  • Time, priority & workflow management, delegation, and building accountability

Solutions for Teams & Individuals

Change can have a significant impact on your work. Most people going through a crisis, business transformation or major restructuring will experience a wide range of emotions. Regardless of the reason behind the change, feelings of anger, resentment, anxiety, resistance, and sadness are common at different points in the change process.

These anxieties all stem from a nearly universal fear of the unknown. Participants will explore tools and techniques to effectively deal with difficult transitions, in order to align corporate priorities and have the tools necessary to thrive through change.

Key Learning Outcomes:
  • Understanding the nature and concept of the change process and its components.
  • How to maintain engagement in your own role and live your values through the process.
  • Letting go of negative experiences, disagreements and failures produced in the change process. Focusing on the opportunity and taking control of what you can control.
  • How to cultivate an agile mindset and thrive in your new workplace environment.

With COVID-19, we’re facing new challenges, new anxieties and new realities. As your team adapts to working from home or from remote work stations, employee engagement and productivity management are keys to ensure performance, employee satisfaction, and organizational effectiveness.

This LeadershipClass will provide your team with the tools and techniques to develop the skill set, mindset and habits to perform in their new environment.

Key Learning Outcomes:
  • How to manage time and priorities effectively when working from home
  • The science of building successful habits and the power of your environment
  • Strengthen cross-team communication and cohesion from remote locations
  • How to build and strengthen work relationships and build teamwork from home workplaces
  • Minimizing distraction from performance, including strategies for busy families

During these challenging times, this workshop will provide your leaders with the toolkit to navigate change and transform present challenges into opportunities to inspire an engaged workforce, support health & wellness priorities, and increase productivity.

Key Learning Outcomes:
  • How to manage stress, anxiety and uncertainty through times of change and disruption
  • Understanding what resilience is, where it comes from and how to build and maximize your own in your current uncertain environment.
  • Discovering how stress is created, how resilient people avoid it and feel more grounded under the pressure of uncertainty.
  • Learning how to develop creative resilience and make positive/realistic plans for the specific outcomes of the transition, new environment, working from home.

In a very short amount of time, COVID-19 has altered our lives in innumerable ways. Daily routines, habits, and expectations of daily life have been drastically changed by the virus. The response to these disruptions will be the determining factor in how to manage and perform through these turbulent, unpredictable times.

In the Developing Good Mental Health & Wellness Practices LeadershipClass, your team will learn how to manage their behaviours and mindset in order to protect their mental health through the unpredictability of our current environment.

Key Learning Outcomes:
  • Understand what contributes to good emotional and physical health for self and team
  • Identify healthy habits and develop strategies to establish and maintain healthy habits.
  • how to overcome distractions for yourself, and in giving people your full attention
  • participants will develop their own mindfulness plan that they can implement right away
  • Learn to become more intentional and purposeful to protect your mindset and draw your attention to what is most meaningful around you.

With the COVID- 19 crisis and the global collapse in the demand of oil, income disruptions, slowed growth and the pressures of a looming financial recession demand a proactive method to handle the uncertainty of the current economic climate.

Our Financial Resilience and Solutions workshop provides the practical and tangible support necessary to both understand and respond to changing conditions, the tools to manage your money in an informed way, and a better understanding of the resources that are available for yourself and your business.

  • Practical tools to support cash flow management and planning for uncertainty.
  • How to organize, review and assess your finances during a crisis or potential loss of income.
  • How to reevaluate your marketing and overall budget to maximize your ROI in every area.
  • Truth and Myths around credit and debt.
  • Understanding how to access and maximize the financial support available to both individuals and business owners during the COVID-19 crisis.

90-minute virtual sessions scheduled biweekly
Up to 8 participants in each session; 6 sessions recommended

Each CareerJoy Peer Coaching Circle session, facilitated virtually by a certified Leadership Coach, is designed to achieve skill development, cross-pollinate ideas, transfer knowledge, build collaboration in diverse teams, skill development, and collaboration to solve organizational or people management challenges.

  • Participants will support each other to develop their own professional and leadership capacities by sharing their knowledge and providing feedback.
  • Participants are supported in achieving their goals by hearing different perspectives and approaches to current challenges.
  • Participants will build trust in their collaborators, facilitating greater collaboration across teams and locations, contributing to a more positive overall corporate culture.
  • Participants will learn to build capacities that will achieve greater success in a number of different areas including Change Management, Communication (lateral, upward & downward), Team Building, Managerial Skills, Results-only Work Environments, Knowledge Transfer, Mobilizing People, Health & Wellness and more.

Our On-Demand approach supports leaders, managers and their staff in your organization in a practical way through one-on-one, personalized coaching sessions.

When you need a coach, a confidant, a mentor or a trusted advisor, book a call with one of our certified Leadership Coaches, as needed. All sessions are confidential and support is tailored to the individual’s learning priorities.

Areas of focus for on-demand coaching may include:

  • Stress management, health & wellness, resilience, building habits
  • Mobilizing & transitioning your workforce to remote work
  • Promote innovation, guide change & developing strategic plans
  • Communicate to stakeholders, upward/lateral/downward & challenging conversations
  • Team building & managerial skills, performance management
  • Self-management & self-awareness, personal development, leadership development
  • Time, priority & workflow management, delegation, and building accountability

Start the conversation

I recognize that this is a timely and confidential conversation, and I know you want to do this right. I’m available immediately to discuss how our team can build a program that supports you & meets your budget.

Jason Parks
Vice President, Corporate Development

1.877.256.2569 x 1
jasonparks@careerjoy.com

Or, schedule a more convenient time for me to call you:
Schedule a call with Jason

Or, leave me your details and I’ll get back to you quickly & discretely: