Leadership today has never been more important. Learning how to effectively manage the change and uncertainty of the current COVID-19 crisis and its impact on businesses, processes and teams is key. In this session, leaders will develop the skills necessary to guide their teams through the unpredictability of our current environment by developing the processes and strategies to keep teams motivated, cohesive and committed. Key Learning Outcomes:

• How to focus on the mission while dealing with the fears and resistance that will arise with changing priorities, internal and external market demands.
• How to continue to engage retained staff, minimize distraction from performance and maintain productivity, morale and team dynamics during the transition period.
• How to continue to build your team’s cohesiveness and ability to work together effectively from remote locations.
• How to lead and help individuals to thrive in these challenging, uncertain times with confidence in their ability to manage the process effectively

Effectively dealing with change and uncertain environments require people equipped with resilience skills. These skills help employees deal with the stress that change brings. Using different tools and techniques, resilience training provides guidance on turning our natural resistance to change into supporting energy that dynamically lets us go in any direction with ease and agility. Key Learning Outcomes:

• Understanding what resilience is, where it comes from and how to build and maximize your own personal resiliency in the current environment.
• Discovering the science behind stress, how to use stress wisely to support growth and how to manage unhealthy stress using different strategies and tools.
• Learning how to develop creative resilience and make positive/realistic plans for the specific outcomes of the transition, such as your new role, new environment, new workplace culture.
• Recognizing the signs of low resilience and learning the benefits of “Active Recovery”.

Building a culture of “health” at work is one of the key components of a successful organization, as it results in lasting payoffs such as decreased stress, increased energy, higher productivity and lower attrition. A successful wellness and health program starts with a commitment from managers, and its continued success depends on ongoing support at all levels of the organization by integrating health into the organization’s overall vision and purpose. This workshop is designed to enhance health outcomes, create a renewed sense of physical and emotional fitness, reduce stress, build resiliency, promote healthy communication through tools and strategies that can improve workplace, team and individual health. Learning Outcomes:

• Understanding what contributes to good emotional and physical health for self and team.
• Identifying healthy team habits and developing strategies for establishing and maintaining those habits.
• Healthy communication – communicating with influence and impact at all levels to support the wellness of your team.
• Understanding resiliency and building a resilience plan for self and team.

During times of crisis, one unfortunate reality that you may need to deal with is the evaluation and possible restructuring of your team. It’s even more critical to have the right employees in the right roles at the right time and have a suitable team to meet your objectives – now and during various phases of crisis and recovery. In this time, managing and supporting the performance of your team has never been more important both for sustainability and brand/reputation management. Our Performance Management & Restructuring workshop will support you in:

• How to maintain a positive employment brand and do the right thing, while making the necessary short term and long term staffing decisions.
• When to make the call and begin the process of restructuring.
• How to identify essential roles within the organization and the individuals who are most capable of performing essential functions.
• How to develop a framework, identification process and skill to manage the performance of staff.
• How to support retained staff to continue to develop into their potential.
• How to approach restructuring remotely.
• How to identify situations requiring the advice of an HR lawyer or expert.

90-minute virtual sessions scheduled biweekly Up to 8 participants in each session; 6 sessions recommended Each CareerJoy Peer Coaching Circle session, facilitated virtually by a certified Leadership Coach, is designed to achieve skill development, cross-pollinate ideas, transfer knowledge, build collaboration in diverse teams, skill development, and collaboration to solve organizational or people management challenges.

1. Participants will support each other to develop their own professional and leadership capacities by sharing their knowledge and providing feedback.
2. Participants are supported in achieving their goals by hearing different perspectives and approaches to current challenges.
3. Participants will build trust in their collaborators, facilitating greater collaboration across teams and locations, contributing to a more positive overall corporate culture.
4. Participants will learn to build capacities that will achieve greater success in a number of different areas including Change Management, Communication (lateral, upward & downward), Team Building, Managerial Skills, Results-only Work Environments, Knowledge Transfer, Mobilizing People, Health & Wellness and more.

Our On-Demand approach supports leaders, managers and their staff in your organization in a practical way through one-on-one, personalized coaching sessions. When you need a coach, a confidant, a mentor or a trusted advisor, book a call with one of our certified Leadership Coaches, as needed. All sessions are confidential and support is tailored to the individual’s learning priorities. Areas of focus for on-demand coaching may include:

• Stress management, health & wellness, resilience, building habits
• Mobilizing & transitioning your workforce to remote work
• Promote innovation, guide change & developing strategic plans
• Communicate to stakeholders, upward/lateral/downward & challenging conversations
• Team building & managerial skills, performance management
• Self-management & self-awareness, personal development, leadership development
• Time, priority & workflow management, delegation, and building accountability

Change can have a significant impact on your work. Most people going through a crisis, business transformation or major restructuring will experience a wide range of emotions. Regardless of the reason behind the change, feelings of anger, resentment, anxiety, resistance, and sadness are common at different points in the change process. These anxieties all stem from a nearly universal fear of the unknown. Participants will explore tools and techniques to effectively deal with difficult transitions, in order to align corporate priorities and have the tools necessary to thrive through change. Key Learning Outcomes:

• Understanding the nature and concept of the change process and its components.
• How to maintain engagement in your own role and live your values through the process.
• Letting go of negative experiences, disagreements and failures produced in the change process. Focusing on the opportunity and taking control of what you can control.
• How to cultivate an agile mindset and thrive in your new workplace environment.

With COVID-19, we’re facing new challenges, new anxieties and new realities. As your team adapts to working from home or from remote work stations, employee engagement and productivity management are keys to ensure performance, employee satisfaction, and organizational effectiveness. This LeadershipClass will provide your team with the tools and techniques to develop the skill set, mindset and habits to perform in their new environment. Key Learning Outcomes:

• How to manage time and priorities effectively when working from home
• The science of building successful habits and the power of your environment
• Strengthen cross-team communication and cohesion from remote locations
• How to build and strengthen work relationships and build teamwork from home workplaces
• Minimizing distraction from performance, including strategies for busy families

During these challenging times, this workshop will provide your leaders with the toolkit to navigate change and transform present challenges into opportunities to inspire an engaged workforce, support health & wellness priorities, and increase productivity. Key Learning Outcomes:

• How to manage stress, anxiety and uncertainty through times of change and disruption
• Understanding what resilience is, where it comes from and how to build and maximize your own in your current uncertain environment.
• Discovering how stress is created, how resilient people avoid it and feel more grounded under the pressure of uncertainty.
• Learning how to develop creative resilience and make positive/realistic plans for the specific outcomes of the transition, new environment, working from home.

In a very short amount of time, COVID-19 has altered our lives in innumerable ways. Daily routines, habits, and expectations of daily life have been drastically changed by the virus. The response to these disruptions will be the determining factor in how to manage and perform through these turbulent, unpredictable times. In the Developing Good Mental Health & Wellness Practices LeadershipClass, your team will learn how to manage their behaviours and mindset in order to protect their mental health through the unpredictability of our current environment. Key Learning Outcomes:

• Understand what contributes to good emotional and physical health for self and team
• Identify healthy habits and develop strategies to establish and maintain healthy habits.
• how to overcome distractions for yourself, and in giving people your full attention
• participants will develop their own mindfulness plan that they can implement right away
• Learn to become more intentional and purposeful to protect your mindset and draw your attention to what is most meaningful around you.

With the COVID- 19 crisis and the global collapse in the demand of oil, income disruptions, slowed growth and the pressures of a looming financial recession demand a proactive method to handle the uncertainty of the current economic climate. Our Financial Resilience and Solutions workshop provides the practical and tangible support necessary to both understand and respond to changing conditions, the tools to manage your money in an informed way, and a better understanding of the resources that are available for yourself and your business.

• Practical tools to support cash flow management and planning for uncertainty.
• How to organize, review and assess your finances during a crisis or potential loss of income.
• How to reevaluate your marketing and overall budget to maximize your ROI in every area.
• Truth and Myths around credit and debt.
• Understanding how to access and maximize the financial support available to both individuals and business owners during the COVID-19 crisis.

90-minute virtual sessions scheduled biweekly Up to 8 participants in each session; 6 sessions recommended Each CareerJoy Peer Coaching Circle session, facilitated virtually by a certified Leadership Coach, is designed to achieve skill development, cross-pollinate ideas, transfer knowledge, build collaboration in diverse teams, skill development, and collaboration to solve organizational or people management challenges.

• Participants will support each other to develop their own professional and leadership capacities by sharing their knowledge and providing feedback.
• Participants are supported in achieving their goals by hearing different perspectives and approaches to current challenges.
• Participants will build trust in their collaborators, facilitating greater collaboration across teams and locations, contributing to a more positive overall corporate culture.
• Participants will learn to build capacities that will achieve greater success in a number of different areas including Change Management, Communication (lateral, upward & downward), Team Building, Managerial Skills, Results-only Work Environments, Knowledge Transfer, Mobilizing People, Health & Wellness and more.

Our On-Demand approach supports leaders, managers and their staff in your organization in a practical way through one-on-one, personalized coaching sessions. When you need a coach, a confidant, a mentor or a trusted advisor, book a call with one of our certified Leadership Coaches, as needed. All sessions are confidential and support is tailored to the individual’s learning priorities. Areas of focus for on-demand coaching may include:

• Stress management, health & wellness, resilience, building habits
• Mobilizing & transitioning your workforce to remote work
• Promote innovation, guide change & developing strategic plans
• Communicate to stakeholders, upward/lateral/downward & challenging conversations
• Team building & managerial skills, performance management
• Self-management & self-awareness, personal development, leadership development
• Time, priority & workflow management, delegation, and building accountability

The human mind has an incredible capacity for change, transformation and adaptation. In order to understand how we can put this knowledge to use today, let’s explore the past, the present and the future of work, together. From fear and protectionism to courage and opportunity, humanity rarely fails to rise to the occasion. We will explore the causes, challenges, changes and outcomes from the past three industrial revolutions of 1765, 1870, 1969 and to the modern day “Industry 4.0” revolution that interconnects digital, physical and social ecosystems. We will explore the mindset and skill sets we need to embrace in order to become agents of change on our teams and in our organizations. Key Learning Outcomes:

• Broader knowledge of best practices and models from highly successful modern private and public organizations in the Work 4.0 digital landscape.
• Understanding why agility is a critical characteristic of success in work ecosystems in 2020.
• Higher levels of optimism and confidence in the capacity to adapt to change.
• Increased alignment with the vision and fundamental reasons behind why transformation is necessary and how to become an agent of change in the organization.

Leadership today has never been more important. Learning how to effectively accept and manage uncertainty and its impact on businesses, processes and teams is key. In this session, leaders will develop the skills necessary to guide their teams through the unpredictability of our current environment strategies to keep teams motivated, cohesive and committed. Key Learning Outcomes:

• How to focus on the mission while dealing with the fears and resistance that will arise with changing priorities, internal and external market demands.
• How to continue to build your team’s cohesiveness and ability to work together effectively from remote locations.
• How to lead and help individuals to thrive in these challenging, uncertain times with confidence in their ability to manage the process effectively

In March 2020, suddenly, our routines, engagement devices, anchoring structures and balance was thrown into disarray. The work communities that were intentionally built to serve a purpose and that we took for granted, vanished, only to be (in many cases) haphazardly re-engineered and revived to attempt to bring back a sense of normalcy and business continuance. Many are still experiencing a sense of isolation and a sort of disembodied reality due to the physical distance, but the good news is that taking some time to plan and invest in our work communities through the lens and demands of the “new normal” brings enormous personal and professional benefits including renewed engagement, purpose, belonging and performance. Key Learning Outcomes:

• The importance of water cooler discussions (or “why you may not be asking the right questions.”)
• What is your work identity? What is important for you to keep and protect, and what is important to you to change?
• Leading with transparency and authenticity to build an environment of trust.
• How to develop community, connectivity and sense of belonging when you may not have a physical space to support this.

Today, managing and supporting the performance of your team has never been more important for business continuity, sustainability and to develop innovative future-focused solutions and reach goals for these new priorities. Performance and talent management conversations can sometimes be a challenge at the best of times, and there are certainly new elements and considerations that have been introduced in order to successfully conduct feedback and coaching conversations regarding performance in a virtual environment. We will support you in:

• Building a framework and understanding the different capacities needed to manage the performance of your virtual workforce.
• Developing your own good practices, personal habits and routines, and supporting your staff with the same.
• Communicating to your staff how your vision aligns with the organization’s mandate, and how often you need to reinforce this vision and the path to success.
• How to build an accountability structure that supports managing performance by results rather than time/space.
• Managing vs mentoring vs coaching and when to wear each hat.

Building a culture of health at work is one of the key components of a successful organization, as it results in lasting payoffs such as decreased stress, increased energy, higher productivity and lower attrition. A successful wellness and health program starts with a commitment from managers, and its continued success depends on ongoing support at all levels of the organization by integrating health into the organization’s overall vision and purpose. This workshop is designed to enhance healthy outcomes, create a renewed sense of physical and emotional fitness, reduce stress, build resiliency, promote healthy communication through tools and strategies that can improve workplace, team and individual health. Key Learning Outcomes:

• Understanding what contributes to good emotional and physical health for self and team.
• Identifying healthy team habits and developing strategies for establishing and maintaining those habits.
• Healthy communication – communicating with influence and impact at all levels to support the wellness of your team.
• Understanding resiliency and building a resilience plan for self and team.

Effective and adaptive communication skills have never been more important than in a world where physical feedback has been muted and business is being done primarily through virtual means such as phone and email. We will explore techniques and strategies to allow your staff to increase their interpersonal resilience, seek out appropriate avenues for feedback and be courageous in their conversations, focus on solving the problems in a professional way, and navigate challenging situations with increased skill and confidence. Areas of Concentration:

• Basics of communications, deep listening and clear communications.
• How to adapt our communication style to better influence staff, colleagues, managers, and stakeholders.
• Framework & practice for giving and receiving constructive feedback
• Understanding resiliency and building a resilience plan for self and team.Understanding “bad” communication habits and how to be mindful in order to flip the script.
• Increased respect for the importance of diversity and the “platinum rule” – treating others how they want to be treated.

During times of crisis, one unfortunate reality that you may need to deal with is the evaluation and possible restructuring of your team. It’s even more critical to have the right employees in the right roles at the right time and have a suitable team to meet your objectives – now and during various phases of crisis and recovery. In this time, managing and supporting the performance of your team has never been more important both for sustainability and brand/reputation management. Our Performance Management & Restructuring workshop will support you in:

• How to maintain a positive employment brand and do the right thing, while making the necessary short term and long term staffing decisions.
• When to make the call and begin the process of restructuring.
• How to identify essential roles within the organization and the individuals who are most capable of performing essential functions.
• How to develop a framework, identification process and skill to manage the performance of staff.
• How to support retained staff to continue to develop into their potential.
• How to approach restructuring remotely.
• How to identify situations requiring the advice of an HR lawyer or expert.

With COVID-19, we’re facing new challenges, new anxieties and new realities. As your team adapts to working from home or from remote work stations, employee engagement and productivity management are keys to ensure performance, employee satisfaction, and organizational effectiveness. This LeadershipClass will provide your team with the tools and techniques to develop the skill set, mindset and habits to perform in their new environment. Key learning outcomes:

• How to manage time and priorities effectively when working from home
• The science of building successful habits and the power of your environment
• Strengthen cross-team communication and cohesion from remote locations
• How to build and strengthen work relationships and build teamwork from home workplaces
• Minimizing distraction from performance, including strategies for busy families

As an organization, you may be seeking professional guidance to help your company thrive in a digital age, appropriately control the flow of information, and create an environment that is focused and productive.

• What is business etiquette and how has etiquette transformed in the modern workplace to include digital and social media etiquette?
• Define and identify what digital etiquette means and understand the importance and requirements within your own organizational culture and policies.
• Smartphone etiquette; practical tips to support your employees in being both present and available.
• How to react, manage, and course correct common email and social media challenges.
• Learn to create and manage healthy digital boundaries for yourself and your team.
• Learn to engage your team using social media to develop your organizations internal and external brand and culture.

This workshop focuses on supporting people managers in learning and practicing coaching competencies and methodologies to increase the level of trust and communication between managers and their direct reports when engaging in talent management and feedback conversations. We will explore how effective coaching increases trust and creates a safe space for open conversation to occur, and practical tools and techniques they can use right away. Key learning outcomes include:

• Understanding the importance & benefit of developing coaching skills to the coach and the employee (coachee)
• Understanding the basic principles of coaching and coach/coachee mindset
• Understanding the differences between managing, mentoring, and coaching
• Enhance confidence in having coaching conversations with employees
• Practice the language and principles of coaching dialogue vs managerial dialogue

CareerJoy’s Leadership Starts With You virtual workshop equips you and your staff, people managers, and leaders with the knowledge they need to continue on your own leadership development journeys. You will recognize your own personal leadership approach and understand how assumptions, beliefs, and emotions/behaviours can enable/ hinder leadership success. You will also learn to create your own leadership development plan in order to take steps to advance your own competencies, leader character and advance your career.

• Strengthen the ability of others to excel by adopting a coaching mindset and approach
• Understand and develop your own personal leadership style and communication style
• Understand the difference between Managing and Leading
• Communicating with influence and impact to stakeholders, direct reports, laterally and upward.
• The Leadership and Emotional Intelligence

Mindfulness is about understanding yourself and being present, or “in the moment”. Improving Mindfulness will provide benefits throughout our professional and personal lives. Improving mindfulness through gratitude, filtering, and active listening will give your staff the advantage of seeing things in a new light. This workshop has the ability to give your participants an increased recognition of mental events in the present moment which provides countless benefits. Your staff will become more mindful of their actions and learn how to express and interpret their present environment. They will create positive connections and increase their self-regulation of attention and personal experiences. Areas of Concentration may include:

• self-awareness and emotional intelligence growth areas
• learn how to express and interpret their present environment
• create focus on a single task at a time instead of multi-tasking
• how to overcome distractions for yourself, and in giving people your full attention
• participants will develop their own mindfulness plan that they can implement right away
• develop awareness of our unbalanced bias or disposition to pre-judge
• how our attitude, judgment, or stereotyping affects those around us

Your values are part of your organization’s foundation. They determine how your organization will pursue its purpose by establishing what you do, why you do and what you stand for. When they are deeply integrated into the organization’s DNA, values statement can guide decisions, actions and behaviours both at an organizational and individual level. An effective values statement clearly outlines the principles of your organization and provides guidance to your people on how to act and interact. When a value statement is carefully defined and absorbed, everyone in the organization knows the right and wrong way to make daily decisions. This hands-on workshop will help to craft your organization’s values statement in a way that provides actionable guidance. We will help participants achieve clarity and direction on how to live the organizational values and make them a part of their everyday work. Key learning points:

• What do values and values statement mean for a growing organization?
• How to craft your values statement in a way that is realistic and purpose based?
• How to make your values further your greater mission and support your strategy?
• How to distinguish values from beliefs, and craft them in a way that would represent choices that are directly related to a particular mission.
• Know and see the differences between the organization’s preferred values and its true values that are actually reflected by your employees’ behaviours.
• Understand what organizational values cost and how to accept the “associated pains”.
• Make your value statement lead to action and make values stick.

CareerJoy’s coaching philosophy is steadfastly focused on “Helping professionals to reach their full potential”. For 17 consecutive years, CareerJoy’s accomplished coaching and customized leadership development program has generated concrete benefits for public and private sector organizations by improving the performance of executives, managers, & staff. This workshop will inform and equip leaders to better understand their role in attracting, developing and retaining top talent on their teams. This will include discussion, participant exercises, case studies, and practical scenarios. Areas of Concentration may include:

• Resources vs capital vs talent
• Ethics in the workplace
• Understanding core competencies and character
• Building and sustaining high-performance teams
• Identifying high potential talent & planning for succession

As your organization and team adapts to constant change, each manager must grow with it. It’s not enough to have a strong executive team; a successful organization needs leadership ability at all levels. To support and engage employees, it’s vital to boost leadership competencies by assessing strengths and identifying areas requiring further development. When you have identified a high performer for a leadership track, this training series will boost their potential by developing their leadership competencies and ability to strategically navigate into leadership roles. The High Potential Leadership Series is designed to provide clarity to individuals on their leadership skills, strengths, and goals by a highly trained leadership coach. Your employee will:

• complete a 360 multi-rater leadership assessment;
• identify their leadership strengths and areas for development;
• learn to more effectively communicate the direction of your organization, business strategy, and culture;
• build and maximize their leadership and communications toolkit when working with superiors, colleagues, subordinates and stakeholders;
• engage in peer coaching conversations and case studies;
• have an increased understanding of how to navigate and achieve success in their career; and
• create a strategic leadership development plan for the next 3 years.

Series of twelve (12) 2-hour sessions delivered one session per week + homework.

“Why This Change?” and “Why Now?” are frequently asked questions when going through organizational transitions. This workshop for managers and leaders will dive into the characteristics of the change and ways to embrace it during the uncertain transition period. In addition to discovering how to move beyond fear-based habits to create powerful new ones, participants will also learn how to motivate their teams to remain engaged and productive. Key Learning Outcomes:

• Understanding the nature and concept of the change and its components.
• Recognizing uncertainty-related disruption in work and personal settings.
• Recognizing the difference between transition and change. Understanding the specific outcomes of transition such as changes in your job environment, need to adapt for new roles, leadership changes. 
• Understanding people’s internal psychological response to change. Increasing self-awareness about personal reactions.
• Diagnose the phase of transition experienced by yourself, teams and organizations in the inevitable and predictable process they must navigate (Denial, Resistance, Exploration, Commitment); then choose the precise strategy to respond to your present state. 
• Minimizing distraction from performance and maintaining productivity and morale during the uncertain transition period.
• Developing an appreciative approach to change. Making positive use of instability and learning how to identify/leverage personal strengths.
• Appreciating the power of verbal and non-verbal communication.

Change can have a significant impact on your work. Most people going through crisis, business transformation or major restructuring will experience a wide range of emotions. Regardless of the reason behind the change, feelings of anger, resentment, anxiety, resistance, and sadness are common at different points in the change process. These anxieties all stem from a nearly universal fear of the unknown. Participants will explore tools and techniques to effectively deal with difficult transitions, in order to align corporate priorities and have the tools necessary to thrive through change. Key Learning Outcomes:

• Understanding the nature and concept of the change process and its components.
• How to maintain engagement in your own role and live your values through the process.
• Letting go of negative experiences, disagreements and failures produced in the change process. Focusing on opportunity and taking control of what you can control.
• How to cultivate an agile mindset and thrive in your new workplace environment.

Effectively dealing with change and uncertain environments require people equipped with resilience skills. These skills help employees deal with the stress that change brings. Using different tools and techniques, resilience training provides guidance on turning our natural resistance to change into a supporting energy that dynamically lets us go in any direction with ease and agility. Key Learning Outcomes:

• Understanding what resilience is, where it comes from and how to build and maximize your own in your current uncertain environment.
• Discovering how stress is created, how resilient people avoid it and feel more grounded under pressure of uncertainty.
• Appreciating the influence of your state and expectations during the transition on the outcome of the change.
• Learning how to develop creative resilience and make positive / realistic plans for the specific outcomes of the transition, such as your new role, new environment, new workplace culture. 
• Recognizing the signs of low resilience and learning the benefits of “Active Recovery”.
• Maximizing resilience by applying the 11 Points of Resilience Mastery.

The final part of this workshop series provides a recommended approach to build a plan to strengthen resilience, and resources for developing a positive and appreciative approach. Creating an action plan and accountabilities will help participants to move forward in a positive, collaborative way during the transition period. Key Learning Outcomes:

• How to finish well, live your values during the wind-down phase and deliver a high-quality product.
• Know where your career, team and organization are in their life cycles; and how to respond strategically based on your analysis.
• How to mitigate “survivor syndrome”, and thrive in these challenging times with confidence in your ability to manage the change process effectively.
• Understand the human process of letting go and finding a sense of direction, controlling and starting over; how each personality type has different perceptions and needs during transition; then how to adapt to your individual needs.
• Focusing on the opportunities in your new environment and taking control of “what you can control” after the transition by taking decisive actions regarding your new situation.
• Putting learning into practice by creating a personal sustainable action plan to manage both the transition period and its specific outcomes.

Building a culture of “health” at work is one of the key components of a successful organization, as it results in lasting payoffs such as decreased stress, increased energy, higher productivity and lower attrition. A successful wellness and health program starts with a commitment from managers, and its continued success depends on ongoing support at all levels of the organization by integrating health into the organization’s overall vision and purpose.This workshop is designed to enhance healthy outcomes, create a renewed sense of physical and emotional fitness, reduce stress, build resiliency, promote healthy communication through tools and strategies that can improve workplace, team and individual health. Learning Outcomes:

• Understanding what contributes to good emotional and physical health for self and team.
• Identifying healthy team habits and developing strategies for establishing and maintaining those habits.
• Healthy communication – communicating with influence and impact at all levels to support the wellness of your team.
• Understanding resiliency and building a resilience plan for self and team.

Mindfulness is about understanding yourself and being present, or “in the moment”. Identifying our own unconscious reactions and thoughts gives us more power and control over our automatic tendencies, using mindfulness to become more intentional about our thoughts, actions and reactions.The understanding and practice during this webinar provides benefits throughout our professional and personal lives, through gratitude, filtering, and active listening, and will give you the advantage of seeing things in a new light.  Increasing the recognition of mental events in the present moment provides countless benefits including:

• understand how to express and interpret the present moment.
• ability to better navigate situations to produce the desired outcome.
• increased stress management and decision making toolkit 

What we will explore:

• self awareness and emotional intelligence growth areas
• learn how to express and interpret your present environment
• create focus on a single task at a time instead of multi-tasking
• how to overcome distractions for yourself, and in giving people your full attention
• recognizing situations or stress points that trigger reaction versus thoughtful response
• uncovering and addressing our personal and affinity bias
• develop awareness of our unbalanced bias or disposition to pre-judge
• how our attitude, judgment, or stereotyping affects those around you

This interactive workshop will help your leaders to understand unconscious bias and guide them on how to recognize the ways in which unconscious bias affects decision-making processes. It will help participants to raise self-awareness and increase confidence in leading and influencing with an even more inclusive mindset. During this interactive workshop, through cross-table conversation participants will have the opportunity to reflect, share experiences and discuss how they can hold themselves and others accountable for positive change. Key Learning Points;

• Self-awareness and emotional intelligence growth areas.
• How bias is formed in our unconscious.
• Four common types of unconscious bias that we all encounter day to day in the workplace.
• Uncovering and addressing our own personal and affinity bias.
• How to minimize unconscious bias and strategies for mitigating.
• How to develop awareness and work your “mindfulness muscle”.
• Developing leadership behaviours, practices and structural support to influence and facilitate organization-wide efforts towards a sustainable, inclusive and diverse culture.

More and more, organizations are recognizing that a diverse and inclusive workplace creates an environment that invites employee engagement, contributes to employee wellness and enhances productivity. In almost every person to person conversation, there are now diversity elements to be considered that include; race, gender, religion, physical limitation, mental wellness, socio-economic, and also political, and differing perspectives. In this workshop we will discuss what we mean by diversity and inclusiveness – what is it and why is it important? What is the difference between Employment Equity and Diversity and Inclusiveness? We will explore what a diverse and inclusive workplace looks like – what are the obstacles? We’ll identify ways that each employee/manager can contribute to creating and supporting a diverse and inclusive workplace where everyone is able to bring their whole selves to work. We will also explore ways to work together to ensure culture change for long-term success – how to maintain a diverse and inclusive workplace Areas of Concentration may include:

• Knowledge of the business drivers for inclusion and diversity
• Understanding of the meaning of inclusion
• Awareness of one’s own and other’s biases and implications for work settings
• Respect for and willingness to embrace individual differences and diverse perspectives
• Skills for managing bias in oneself and others

The complexity of knowledge work today requires a workflow methodology that allows us to be intentional, proactive, and thoughtful. The basis of a useful workflow management methodology is the ability to make tasks and responsibilities easy to organize, track, and act upon. A workflow methodology allows individuals to regain control, feel less scattered, and experience less stress. CareerJoy’s approach to time management goes beyond managing your time, to manage yourself in relation to time. This includes setting priorities and taking action. It requires adjusting your activities or habits that cause you to waste time.  This includes an openness to experiment with new, more effective methods to enable you to find the best way to make maximum use of your time. Key Learning Outcomes: Time Management

• Improved self-management skills.
• The difference between being “busy” and “productive”.
• Understanding the Time Management Matrix.
• Application of the Pareto Principle (80/20 Rule) to time management issues.
• How to beat the three most common time wasters.
• How to handle interruptions.

Priority & Workflow Management

• Improving your organizational skills
• How to delegate in the right way for the right reasons
• The Accountability Matrix

The complexity of today’s work environment requires solving problems with greater accuracy, creativity, and confidence while making decisions using a logical and systematic approach. If problems can be solved efficiently, factors that might negatively impact the organization otherwise will be minimized. An important tool to positively impact success is adopting a workflow methodology that allows us to be intentional, proactive, and thoughtful. The basis of a useful workflow management methodology is the ability to make tasks and responsibilities easy to organize, track, and act upon.In this workshop, participants explore processes that allow them to methodically think through to diagnose problems, solve issues, make decisions and use their time effectively by prioritizing and delegating. Areas of Concentration:

• Analyzing and diagnosing problems by looking for patterns, and discovering the main root causes.
• Using a systematic process to identify problems and make effective decisions
• Learning how to think “inside the box” and “outside the box” to identify innovative alternatives.
• Taking a collaborative approach to problem-solving.
• Understanding SMART goals and workflow management.
• Tools and tactics to successfully balance multiple and competing priorities.
• Developing a positive mental attitude and use ambition as the motivator rather than fear.
• Delegating in the right way for the right reasons.

Successful project management requires initiating, planning, executing, controlling and closing. In the first half of this workshop, our facilitator guides participants through proper preparation for each stage from beginning to end through developing a project plan for a real-life scenario. In doing so, participants develop sound knowledge of project management principles.The second half of the workshop will focus on the dynamics of teamwork, problem solving, and time, priority and workflow management.

• Identifying the most useful tools and techniques to plan and manage your project successfully.
• Understand the phases of a project life cycle and project mapping.
• Understanding the relationship between a network diagram and a Gantt chart.
• Experiential components – build a project plan based on a real life scenario.
• Decision making, problem solving and empowering your team.
• Exploration of time, priority and workflow management.

Customer service is a critical skill for all telecommunication professionals. Today it is not good enough to be technically competent. But, you must provide a level of service, stay resilient and excel at managing the callers. Our workshop will focus on improving the soft-skills to increase the level of service your team provides each day. The session will explore techniques and strategies to allow your staff to accurately identify the issues they are facing, handle difficult conversations, focus on solving the problems in a calm and professional way, manage challenging situations with skill and confidence, and take ownership to achieve and positive results. Key learning points:

• Keys to Great Customer Service in a faced-paced environment
• Customer Satisfaction and Retention
• Conversations Over the Phone –  It’s not what you say, it’s how you say it
• Interpersonal Communications
• Stress Management

This workshop will focus on improving the soft-skills to increase the level of trust and communication among your team. We will explore techniques and strategies to allow your staff to increase their interpersonal resilience, seek out more appropriate avenues and be courageous in their conversations, focus on solving the problems in a professional way, and navigate challenging situations with increased skill and confidence. Areas of Concentration:

• Basics of communications, effective listening and clear communications.
• Influencing & communicating with colleagues, managers, and stakeholders.
• Framework & practice of courageous conversations
• Giving and receiving constructive feedback (SBI model)

Key Learning Outcomes:

• Transform relationships & build trust by addressing real issues with authenticity

• How to adapt your communication style for maximum impact.
• Build confidence in their own voice and ability to positively influence.

Are you a part of a newly organized team and want to hit the ground running? Evaluating each of your unique strengths and areas of development and how they interrelate significantly increases team performance, morale, communication and group cohesion on a team level, and supports individuals to learn how to understand, empathize and adapt to others on their teams.Key Outcomes:

• Soft skills development; increased self-awareness, recognition of, and growth opportunities of one’s unique blend of skills, strengths, key behaviors, and qualities.
• An enhanced understanding of others communication style differences.
• An improved understanding of which patterns are effective and which aren’t and why.
• Enhanced appreciation of others’ communication/personality style differences.
• Strategies to enhance personal innovation for collaborative and supportive relationships.
• Specific strategies and tools to resolve differences and improve team relationships.
• Creation of targeted improvement goals

The Communication and Personality Styles Assessment comes with group analysis and personalized report. The facilitating coach will review all staff reports to target workshop deliverable to address individual growth and best practices for team cohesion and collaboration.Through the use of this tool, we are able to identify key behaviors that are indicators of influencing characteristics & skills. The development of the assessment was designed to assist a person in understanding their influencing characteristics in four highly consistent behaviors exhibited within teams.  The earlier these traits are identified and verbalized, by both the individual and the team, the more effective the team dynamics become. When implemented, individually and in teams, personal competencies and character development is increase, team cohesion and the ability to effectively collaborate increases and conflict is minimized. The result is the achievement of higher performance in less time.

Are you or your employees avoiding or feeling anxious about conversations you know you need to have, having trouble managing emotional colleagues or clients, or just generally seeking to make your workplace culture a bit more positive? This session will explore techniques and strategies to allow your staff to handle difficult conversations and manage challenging internal dynamics with skill and confidence.Key Outcomes:

• Analyze and prepare for a difficult conversation.
• Deliver difficult messages clearly and powerfully.
• Avoid common (but critical) communication mistakes.
• Become a better listener by adopting a collaborative, supportive mindset.
• Overcome fears that lead you to avoid conversations.

Areas of Concentration may include:

• The importance of engaging in difficult conversations.
• General communication and listening strategies.
• Key strategies used to frame difficult issues to promote constructive discussions.
• Managing emotions and disagreements without escalating the conflict.
• Avoiding common communication pitfalls.

Is your “To Do” list growing by the minute and you wonder how you are going to get everything done? Are you getting home at night and feeling like your energy tank is almost empty? What about feeling scattered or stuck and not accomplishing what you set your mind to?There are four separate energy sources you can tap into to get all you want to do while feeling good, productive, energized and focused! The problem? These same four energy sources could also be drained and misused, making you feel overwhelmed, burnt out and all over the place. Come fuel your energy tank with this informative, empowering and dynamic day and get back into the groove.

Your career is one of the greatest investments you can make in yourself. By investing in your career, you strengthen your ability to serve other Canadians. What’s more, improving your career literacy can help you achieve greater balance and wellness in your professional and personal life. This workshop will explore tactics to achieve more personal impact, satisfaction and greater career success. It will provide you with insights and inspiration while examining strategies that align with the day-to-day business of advancing your organization’s priorities.Key Learning Outcomes:

• Improved self-management skills.
• Develop a positive mental attitude and use ambition as the motivator rather than fear.
• Recognize one’s personal leadership approach and understand how assumptions, beliefs, and emotions/behaviours can enable/ hinder leadership success.
• Increased self-awareness and recognition of one’s unique blend of strengths and qualities.
• Develop your own individualized plan of action.

With the complex and multifaceted challenges facing today’s Public Service it has becoming increasingly challenging for employees to develop the skills required to successfully manage their own careers. Career Literacy and career mapping are vital to ensuring confidence, motivation and overall wellness within the Public Service. Areas of focus to include:

• Understanding the federal government competition process
• The importance of setting short, medium and long-term career goals
• Understanding the key pillars of Career Management
• Understanding your options based on talents, values and career ecosystem.
• Determine your unique value proposition and get your personal brand working for you.

Rise above the competition and achieve the position or promotion you are looking for! Our Professional Resume Writing workshop will explore the proven strategies to help you succeed.

A résumé is a self-marketing tool. It is designed with one purpose in mind; to market your skills, knowledge, and experience to an employer so that he/she will invite you for an interview. A strong résumé speaks to the employer’s needs and requirements and demonstrates a match between what you have to offer and what they need. It stimulates interest in you by summarizing information – unique qualities, well-developed skills, relevant work or academic experiences, or accomplishments that clearly differentiate you from the competition. Key Learning Outcomes

• An up-to-date overview of how to successfully navigate the job search process in Canada’s current economy, including an awareness of why creating an outstanding resume is paramount.
• Key words, phrases and strategies to set your resume apart from those of your peers.
• A comprehensive understanding of the importance of, and how to, formulate your value proposition.
• A practical, visual overview of examples of high-caliber resumes including examples from a variety of positions within diverse sectors such as Government, non-profit organizations, finance, information-technology, construction, telecommunications, sales and small business.
• Understanding the “Prime Real Estate” resume concept and concrete strategies to leverage that knowledge.
• A general understanding of current resume trends and hiring trends among key sectors of the Canadian economy including public & private.
• A comprehensive understanding of why and how to speak to the employer’s needs.

Strong interview performance is key to getting the position you are looking for. Our Interview preparation and coaching workshop is practical and goals-focused. It leverages CareerJoy’s 12 years of experience helping thousands of individuals nationwide towards achieve the success they are looking for.

Participants will learn the three keys of a successful interview – Confidence, Communication & Content. Key Learning Outcomes

• Before (preparation), During (action) and After (strategic follow-up)
• Understanding how to creatively and uniquely articulate your value proposition for maximum effectiveness.
• Interviewing in the digital age – new methodologies, group interviews, multi-person panels, phone, on-site, one on one and public setting “over a meal”.
• A familiarity of how to conclude a strong interview.
• Increased confidence on how to avoid mistakes and recover from mistakes.

A central component of Career Literacy is understanding and maximizing the concept of one’s Personal Brand. This practical, popular, engaging and interactive workshop will explore the concept of one’s personal brand. As part of the workshop, each attendee will be receiving the Personal Branding Identity Tool and the CareerJoy LinkedIn Guide.

Key Learning Outcomes

• Understanding the value of developing your personal brand.
• Thinking of yourself as a brand and what that means.
• Exploring “What makes me great, unique and compelling?”: your value proposition.
• Discussing the perceived emotions from various types of brands.
• Ensuring your brand is authentic and relevant to your goals, talents, passions and career ecosystem.
• Marketing your brand through tools such as social media, LinkedIn and multimedia.

Do you have employees within five (5) years of retirement? With present statistics, the new retirement stage of life could easily be longer than one’s total past career life. Planning ahead is essential.

At CareerJoy, we understand that individuals approaching retirement are neither “human capital” nor simply “an asset”. Each of these individuals has their own, unique story to tell. This workshop will help participants see the bigger picture, beyond financial and leisure, to a reason to get up in the morning, to have a passion and a purpose. Our program will foster a renewed commitment to one’s community by utilizing a comprehensive exploration of the full range of various post-retirement/semi-retirement options. We will help clients achieve clarity and direction to help them transition their personal skill set. Benefits to the Employer:

• Gives your retiring employee a sense of pride and control until the end of their project, enabling them to more effectively transfer knowledge and mentor individuals taking over their role.
• Fosters a sense of goodwill for employees going through the retirement process, increases referrals and protects your corporate brand.
• You have supported this person throughout their career cycle, and now you can give them the benefit of finishing well.

Key Learning Outcomes:

• Identifying new short and long term goals in all areas of life (retirement development plan).
• Finding your purpose, passion and dreams and discovering your authentic self.
• Determining whether you will work and how it will be structured if you do.
• Helping you overcome fears and other mental and emotional barriers.
• Testing your assumptions, ideas and models about retirement.

With the complex and multifaceted challenges facing today’s Public Service it has become increasingly challenging for employees to develop the skills required to successfully manage their own careers. Career Literacy and career mapping are vital to ensuring confidence, motivation and overall wellness within the Public Service. Areas of focus to include:

• Understanding the federal government competition process

• The importance of setting short, medium and long-term career goals
• Understanding the key pillars of Career Management
• Understanding your options based on talents, values and career ecosystem.
• Determine your unique value proposition and get your personal brand working for you.

The Federal Government has one of the most regulated processes for hiring in Canada, so it’s easy to believe that networking wouldn’t be considered effective or even necessary. While unadvertised vacancies, i.e. the “hidden job market”, aren’t as commo, good networking practices continue to be critical in order to maximize the number and quality of opportunities that are both discovered and achieved.Areas of focus to include:

• Understanding Why, How and When to network strategically 
• Focus your time in order to have higher impact results
• How to best use practical networking tools including: LinkedIn, social media, conferences, meetings, events or symposiums
• Hone your unique value proposition and “elevator pitch”
• Building your own personal “board of directors”: how to ask great questions and approach possible mentors

You’re interested in a role – now what? This module will support you in determining which roles you qualify for, and how to discover if you qualify for positions you may not previously have realized.Areas of focus to include:

• How to assess the role against your qualifications to determine your likelihood of getting screened in
• Registrants bring an interesting SOMC to the workshops and will spend time matching their experience to the criteria in order to build a preparation plan for the resume process and interview process.

Strong interview performance is key to landing the position you are looking for. Our Interview preparation and coaching workshop is practical, goals-focused and leverages our cumulative experience in the Federal Government.Areas of focus include:

• How to hone your professional presence
• Before (preparation), During (action) and After (strategic follow-up)
• Explore STAR principles and how to practically apply for panel or recorded interviews
• How to articulate your value proposition for greatest impact
• Strategies to beat anxiety and recover quickly from mistakes

With the nature of job competitions in the federal government being highly competitive, it’s critical that all pieces of your job search “toolkit” are compelling. We will teach you how to critically assess your resume and application against a Statement of Merit Criteria and how to bring out new, substantive, practical benefits from those career experiences that you may have thought were mundane in order to meet or exceed the necessary qualifications.Areas of focus include:

• Highlighting key competencies and tailoring to specific job postings.
• managing your references
• Drafting your Cover Letter for style, content and keyword
• Strategies to help you get “screened in” to the interview competition
• Resume Construction

90 to 120 minute virtual sessions, scheduled weekly or biweekly Up to 8 participants in each session Each CareerJoy Peer Coaching Circle session, facilitated virtually by one of our certified coaches, is designed to achieve skill development, cross-pollinate ideas, transfer knowledge, build collaboration in diverse teams, build skill development, and build collaboration to solve organizational or people management challenges.

1. Participants will support each other to develop their own professional and leadership capacities by sharing their knowledge and providing feedback.
2. Participants are supported in achieving their goals through hearing different perspectives and approaches to current challenges.
3. Participants will build trust in their collaborators, facilitating greater collaboration across teams and locations, contributing to a more positive overall corporate culture.

Each individual group session is commonly structured as follows, though this can be tailored in many different ways.