The PSES Improvement Program

Services Disponsibles en français

Human. Modern. Canadian. Results.

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ProServices: E60ZT-180026/183/ZT   TSPS: E60ZT-16TSPS/003/ZT

Learning Services: E60ZH-1700LS/130/ZH   1101417 Ontario Inc (o/a CareerJoy)


We currently support a number of Federal Departments and Agencies helping with their leadership, team & culture development. This occurs coast to coast to coast across the Government of Canada.

2020 Public Service Employee Survey

Each year, the Public Sector Employee Survey is used to measure team and individual performance around many themes including:

  • Harassment
  • Discrimination
  • Stress & Wellbeing
  • Mobility and Retention
  • Work satisfaction

The purpose of the PSES Improvement Program is to help improve your teams’ results of the survey year over year. The benefits of measuring engagement are well documented when action is taken in order to make incremental improvements and the actions are transparent and well communicated to all staff.

Phase 1 | Knowledge | understand drivers, causes, culture and climate

First, we start with an analysis to understand the relationship between your results and any possible root causes. Analysis of the survey results includes:

  • Stakeholder consultation
  • Conducting focus groups
  • Pulseulse surveys
  • Results report & presentation(s) to Senior Leadership & key stakeholders

Employee surveys comply with Standards for the Conduct of Government of Canada Public Opinion Research – Telephone and Online Surveys.

Phase 2 | Action | improve employee perception, character & competency

Next, we will develop a tailored training solution and communication strategy that integrates with your programs and processes that are currently testing well. We will help you to create a strategy moving forward. Some components that can be built into your change management & team development strategy include:

  • Recommendations for process improvements and learning and development are presented in a register and final report.
  • Communications plans; including options for customized presentations and communications templates for different stakeholders (leadership, union, employees, etc.)
  • Tailored learning solutions including synchronous and asynchronous options, sed to address key opportunities for transformation within the organization. Our subject matter experts and learning designers will collaborate with your team to develop a solution that fits neatly within your existing processes, frameworks, initiatives and learning programs.

Solutions can include:

  • Learning Passports & Maps
  • Talent Management HR solutions & manager training
  • Leadership Intelligence workshops for different cohorts: intact teams, cadres or classifications
  • Psychometric evaluations & 360 multi-rater assessments
  • Facilitated Change Management Planning Sessions for senior leadership:
    • Change Leaders: Creating the Vision
    • Change Leaders: Action Planning
    • Change Leaders: Strategic Change Communications

Start The Conversation

I recognize that this is a timely and confidential conversation, and I know you want to do this right. Whether you are dealing with one person right away, or a multi-person/multi-location project, we can help. I work with a number of organizations & individuals going through a transition.

Let’s book a confidential call, I’m available promptly to discuss how our team can build a program that supports you in a timely manner & meets your budget.

Claire Dillon
Practice Lead, People & Culture Solutions

1-877-256-2569. EXT 879
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