How long does it take to make a first impression in a telephone interview? According to Kathryn Preston, a leading Canadian presentation expert & founder of So to Speak, “Within the first 12 seconds of a telephone conversation, the listener makes an unconscious judgment of character, social status, education and intelligence based upon the way you communicate”. Listen to this week’s podcast with Kathryn. She shares some simple ways that anyone can apply to improve their communication skills, not just on the phone, but also in face-to-face situations. Great communications skills will not only help you get the position you want, they will help you every single day you work in that role. Stand out, speak up, and be heard! Podcast length 26 min. Sit back, relax and learn!