We have just come off quite the weekend.was Valentine’s Day and, in many parts of the country, was Family Day.
Healthy families, healthy relationships and healthy organizations have one common theme.
Now, I am not talking about “that” kind of love at work. When I speak of love at work, I am talking about the concept of companionate love. That kind of love is based upon affirmative action, connection, respect and warmth rather than passion. Whole Foods Markets have a set of management principle that start with “Love.”
Whole Food Market’s values are in this order: love, community, trust, transparency, mission. These are the principles the whole company has based it’s success on. Zappos focuses on caring as one of it’s key values: “We are more than a team though…we are a family. We watch out for each other, care for each other and go above and beyond for each other”.
A study for Administrative Science Quarterly by coauthors Sigal Barsade and Olivia (Mandy) O’Neill of 3,201 employees in 7 industries that ranged from financial serves to real estate, found the needs of employees as universal. People who worked in a culture whether they were free to express caring and compassion for one another were more satisfied in their jobs, more committed to the organization, and were willing to be more accountable for their performance.
How was this accomplished? The transition occurs when a company shifts the focus from having a “cognitive culture” to a “caring culture.” It shows up in the little things; a compliment, a note or a warm smile to start the day. It’s simple, just not always easy.
What’s love got to do with it?
Along the road with you!