I travel often and on multiple forms of transportation. I have met a variety of pleasant people, and the odd grumpy person, along my trips. One person stood out.
Best. Train. Service. Manager. Ever.
I ran into Zachary on Train 1420 from Toronto to Ottawa, on the final leg of a trip back home. He had this way about him when I was getting on the train. He didn’t just get you on board and direct you to your seat. He welcomed me and the others – that alone would have made him stand out among all the people who have recently helped get me where I needed to go.
But there is more. As you can see with this picture, he is juggling a plate on his chin. That was in his bag of tricks. He created balloon animals for the kids, followed by some magic tricks, and his final act was juggling!
“People Moving People” is the tagline of Via Rail.
They are not in the train business; they are in the people business. Planes, trains, and automobiles are the tools that get us places efficiently. People are what make those journeys memorable. Zachary asked each of the kids their name, favorite colours, and their favorite animal. The kids took off their headphones, put down their iPads, and were genuinely engaged by him. The parents and adults around smiled with joy.
I would like to suggest Via Rail change its tag line to “Caring People, Moving People.”
I know at work you have lots of demands, deadlines to meet, clients to take care of and, yes, things to juggle too. The thing is, it doesn’t take a bag of tricks to do a great job. With your skills and capacity, just need to care – genuinely care – about people you serve.
It’s that simple.
Ask Zachary, the best train Service Manager ever.
When’s the last time you were served by someone, like Zachary? What Pilot, Uber driver, Steward gate attendant, doctor, nurse, accountant, etc. did something that stood out?
My team and I can help you or your team to find that spark of joy in work that only authentic engagement provides. We assist individuals and organizations every year in make the best career and leadership decisions, and provide training across a broad range of topics – we can help you, too. Who is your career and leadership coach?
Along the road with you!
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